Privacy-Policy

Version 2025.01

Valid from 24.05.2025

About us

RUFbus Mobilitäts GmbH offers rides between over 130 stations. The call-share taxi enables rides to and from hiking starting points, errands and provides the option to enjoy a car free holiday. The RUFbus Semmering-Rax is a helpful tool regarding coverage of the last mile and an important offer in the on-demand transport sector.

Since our stations offer a solution for different needs, our target group and our stops are rather versatile. Tourists, day-guests as well as locals are able to use the offer. As we do care about the CO² emissions and the aim of sustainably reducing those, our rides get bundled. The system of the call-share taxi will bundle those rides, that are in the same time frame and close enough locally.

1. Scope of the privacy policy

As soon as you perform the registration with the RUFbus App, the privacy policy is being applied. Also the privacy policy is being applied when you want to book a ride or make a ride request. It is also applied when using our hotline.

It may be necessary to update the privacy policy. You can find the information regarding the current version in the left upper corner.

2. Accountability

RUFbus Mobilitäts GmbH, FN 652106 f, Hauptstraße 115 2651 Reichenau an der Rax, mobile number +43 660 900 88 22, is accountable for data protection according to article 4 number 7 DSGVO. In accordance with the DSGVO the accountable person can either be natural or legal, an authority, an institution or a different office, that has the ability to decide over the purposes and means regarding the processing of the personal data, alone or with others.

3. Definition of personal data

Personal data is information about a natural person that is or can be identified. A person is identifiable when it is possible to use a name, number, location, online specification or other specific features to directly or indirectly identify it as a natural person.

Personal data includes the name, e-mail address, phone number, booking code, ticketcode and costumer number.

4. Information sources of personal data

In accordance with article 6 DSGVO the legal basis of processing the personal data is either the contract fulfilment, the fulfilment of a legal obligation, your agreement or our justified interests, that is the requirement to collect and process the data in order to be able to execute the agreement correctly, that can also include the processing of the personal data for other causes.

The relatable information may derive from or for the following causes, purposes or sources:

If you book a ride with the RUFbus Semmering-Rax
If you register in our app – requirement for booking a ride
If it is necessary to contact you
If you engage with the customer service
If you assert your rights
For statistical investigation
For entrepreneurial risk analysis

5. General topics regarding the app

We save the route of your booking to show you the detailed course of the ride. The information can also be used as booking confirmation.

Following data will get collected and processed:

name and surname or username
customer and User- ID
contact details (E-Mail, mobile number)
password
approval of the general terms and conditions
ticket information, information about the rides and travelers
device information as well as IP-address (upon registration and deregistration and change of registered data)
favorites
payment method
real time information before, during and after the ride (in particular change of departure or arrival time, cancellation, boarding and deboarding information)
location information for purposes of booking or connection request, if approved
addresses of the pick-up and drop-off locations
log-in data

Without these data it is not possible to execute the agreement correctly so that we cannot perform your booking.

6. information about the RUFbus account

To use our app, you have to create an account.

To set up the account we need following information:

Name and surname or username
E-mail address
Approval of the general terms and conditions, including time of approval
Mobile number for the access code you need to create the account and for further notification
Password of your choice

To set up the account you have to enter the access code that got sent to the mobile number you chose to use. If you open the app after the account is already set up, usually you are already logged in.

You can log out again via the log out button in the menu.

If you want to deactivate your account, you can call our customer service at +43 660 900 88 22.

7. Information according to article 12ff of the DSGVO

According to article 4 number 7 DSGVO RUFbus Mobilitäts GmbH is accountable for the data protection. If there are any questions regarding the privacy policy or personal data, you can contact us:

RUFbus Mobilitäts GmbH

Hauptstraße 115, 2651 Reichenau an der Rax

E-Mail: officerufbus@gmail.com

In accordance to article 13 DSGVO we collect personal data in the following cases in order to be able to execute the agreement correctly:

When you book a ride
When you create an account
When you request a booking
When you request a refund or compensation
When you contact our customer-service
When we contact you in order to be able to execute the agreement correctly (e.g. notification of departure time)
When you leave us some feedback
When you participate in direct mails or customer surveys - presupposed you gave us permission for that

If we do not provide the performance ourselves, we use a third party to fulfil the job.

The third party can be e.g. a taxi company. Following information will be passed on:

Name of the person that booked the ride
Number of people
Fare
Pick-up location
Pick-up time
Arrival time

In cases of complaints or other requests, the personal data can be passed on to following recipients, if needed:

Comissioned legal representative in case of civil law disputes concerning the specific contractual relationship (article 6 Abs. 1 lit. f DSGVO)
In individual cases, the competent administrative authority in connection with an administrative proceeding concerning the specific contractual relationship

(article 6 Abs. 1 lit. c DSGVO)

In individual cases, the competent court or other authority in connection with a court or administrative proceeding concerning the specific contractual relationship (article 6 Abs. 1 lit. f DSGVO)
Comissioned debt collector to collect open claims

(article 6 Abs. 1 lit. f DSGVO)

Chartered accountant for auditing

(article 6 Abs. 1 lit. c DSGVO)

Comissioned processor

(article 6, Abs. 1 lit. f DSGVO)

The processing of the data happens based on the following legally framework conditions:

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data
Regulation of the federal minister for public economy and traffic about the access to the passenger transport industry with motorized vehicles, BGBI. Nr. 889/1994
Act on Scheduled Motorized Transport
Regulation about the general conditions for scheduled motorized transport (Kfl-Bef Bed)
Operating Regulations for Non-Scheduled Passenger Transport
Lower Austrian Taxi Operating Regulations
[Styria Passenger Transport Operating Regulations]
Code of Commerce 1994
Code of criminal procedure 1975
Introductory law to the administrative procedure act 2008
Administrative penal code 1991
General administrative procedure act 1991
Austrian Civil Code
Telecommunications Act 2003
EU-Regulation about payment services in the internal market, to change the regulations 2002/65/EG, 2009/110/EG and 2013/36/EU and the regulation (EU) Nr. 1093/2010 as well as the repeal of the regulation 2007/64/EG (PSD2)
General law about the regulations and procedure for the taxes administered by the tax authorities of the federal government, states and communities. (Federal Tax Code, BAO)
Federal law about special civil regulations for businesses (Business Code, UGB)
Federal law about distance selling and contracts made outside of business premises (FAGG) BGBI. I Nr. 33/2014 idF BGBI. I Nr. 83/2015
Federal law of 08.03.1979, with regulations to protect consumers (Consumer protection Act – KSchG), BGBI. Nr. 140/1979
General Terms and conditions (AGB) and special conditions of transport (BBB) for the accountable persons and their business partners.

We only save personal data to the extent necessary and delete them when no longer required and latest after expiry of the three year statutory limitation period specified by civil law, except to the extent required for an ongoing legal proceeding we will keep the personal data till the proceedings are closed.

You have the following rights:

Right to obtain information (article 15 DSGVO)
Right of correction and deletion (article 16 DSGVO)
Right of deletion (article 17 DSGVO)
Right of restriction (article 18 DSGVO)
Right of data portability (article 20 DSGVO)
Right of contradiction (article 21 DSGVO)

To assert those affected rights, we ask you to contact us.

RUFbus Mobilitäts GmbH

Hauptstraße 115, 2651 Reichenau an der Rax

E-Mail: officerufbus@gmail.com

Furthermore, we ask you to provide a copy of your legal ID, to identify you, and the email address you use to create the account.

You can withdraw your approval at any time without giving a reason.

8. Use of payment information

Since there is only the option to pay cash in person, at the moment, we will not collect any payment information. Please do notice, that you have to pay the fare before the beginning of the ride.

9. Booking via telephone hotline

You can also book your ride via hotline under +43 660 900 88 22. For the booking we need your name and surname, mobile number, pick-up and drop-off location as well as the time you would like to get picked up.

After checking the availability, we can book the ride for you. If you want to cancel the ride booked via hotline, you can only cancel via the hotline.

10. Feedback

After the ride is finished, you have the possibility to give us some feedback so we can improve our service on an ongoing basis. The feedback is voluntary and no personal data get collected.

11.Distribution of the RUFbus app

The app gets distributed by the Google- and Apple Play Stores. This means, that the distribution and use are also subject to the specific terms and conditions of the stores.